Troubleshoot Error Retrieving Information from Server DF-DFERH-01
Updated : Tuesday, 18 February, 2020
Updated: 18-Feb-2020
Do you see this message "Error retrieving information from server: DF-DFERH-01" while opening the play store app?
Many people receive this message when they open the app store app on their devices. Basically, a DF-DFERH-01 error occurs on a google account based on the student or employee. You get an "Error retrieving information from server [DF-DFERH-01]" because you are active in the university account. Before moving on to the solution, you should first know the reason for the DF-DFERH-01 error.
This "Error retrieving information from server" often occurs in some university-based accounts but there are some other reasons that can cause this problem as well.
Here are some solutions to fix play store Error Retrieving Information from server DF-DFERH-01.
Solution 1: Clear data and cache in Google Play Store
This is the first and simple solution to this message "Error retrieving information from server [DF-DFERH-01]". The only thing you should do is clear the cache and data of the Google Play Store app to start a new session for your app.
Solution 2: Change your Google University account
If you are a student using a college account and you also cannot access the play store, you must change your university account to a new google account.
But make sure if you do this method, you will lose all purchase history and all other important things. If you decide to remove your account, remove your account and create a new Google Account.
Solution 3: Activate Google Play in the administrative console
These are the three different types of solutions for fixing “Error retrieving information from server DF-DFERH-01” error. It is one of the most common bugs for some devices like Samsung Galaxy S8, Samsung Galaxy S9, LG, and some others.
Remember, if your account is provided by your university or company, make sure that you agree with your actions with the IT department or administrator. If you get this error continuously then don't panic, just apply the above solutions. If you still can't fix this bug, you can let us know in the comments section and we will answer your question as quickly as possible.
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